Contact

Real questions get real answers here — about the notation, a feature you wish existed, a payment, or something that isn't working the way it should.

Email team@genogramtool.com and a person will write back, usually within a business day or two. If you hit a wrong symbol or a layout that won't behave, a quick screenshot helps us fix it faster.

For a refund, email from the address you paid with so we can find the charge — see our Refund Policy.